All Eligible items for return must be shipped back within
7-10 business days from receipt of your order.
All returns must be approved by our customer service
department by contacting us within 7 days from the receipt of your order. You will need to provide your order/invoice
number, method of payment information, along with the reason for return.
Customers are responsible for all return shipping
charges. Once your return is processed,
you will receive a refund for the amount paid for the returned item back to the
original method of payment. Any outbound
shipping charges paid will not be refunded if the order is returned.
Some items are not eligible for return for any reason other
than packing or shipping error, i.e. wrong flavor/color/size. All supplements
including all Chike products are non-return items, and are final sale.
Items not eligible for return:
Any worn or used clothing item.
Any open supplement.
Any personalized/autographed item.
Any item returned after 7-10 business days after receipt of
order, without prior written consent from the customer service department.
It can take approximately two weeks for your return package
to reach us and be processed by our returns team. You will be notified by email once your
refund has been applied.
The refund will be applied to the credit card or other
method of payment initially used to make the purchase. Please note that depending on your financial
institution, it may take an additional 2-10 business days after your credit is
applied for it to be reflected on your statement if you used a credit card (up
to 30 days for internationally-issued cards).
